Remote IT Service Desk

At Digital Health Partners, we understand that controlling service desk costs is crucial for our clients without diminishing the quality of service and end user satisfaction your organization has grown accustom. DHP deploys only U.S. based IT service desk support experts that are available round the clock, every day of the year, to assist your organization with IT-related queries, incidents, trouble tickets during activations, and other critical IT support requests.

We recognize that issues can be overwhelming for IT teams. At DHP, we provide our clients with a dependable and cost-effective solution for IT service desk outsourcing support.

At DHP, we offer various features such as: ticket escalation; custom client training for staff; dedicated management, trainers and quality assurance staff; and the ability to work a variety of client ticketing systems. Our service is backed by Service Level Agreements that exceed industry standards, daily call volume reporting, and advanced monthly analytics analysis.

Our high first-call resolution rate, customizable IVR, and advanced skills-based routing make us stand out from our competitors. Moreover, we provide help desk cost assessment to ensure our clients receive optimal value for their investment.

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