Software Go-Live Activation Services

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A 12-Year History of Success  

Are you in the implementation process, expanding your community network or taking on new acquisitions? Digital Health Partners (DHP) has worked in the field as a proven delivery partner for successful cost-effective activations at many of the nation’s top companies. While the go-live timeframe itself is critical; the success of these events is created during the assessment, client planning sessions, and at-the-elbow (ATE) support selection phase. The adage that championships are won in the off-season holds true in this business.

Your assigned delivery manager will be 100% committed to your event and you can expect a professionally managed engagement from beginning to end. Every minute detail is taken to account to ensure that all common and uncommon pitfalls are avoided. As a complimentary service we always keep a 10% onsite backup team ready and available to handle emergencies at no cost to you until they are needed. DHP’s experience is your greatest ally.

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WHAT WE OFFER:

• Carefully crafted site assessments, identifying the precise ATE resource requirement
• ATE orientation and training
• Go-Live client leadership/department planning
• Detailed ATE day-to-day schedules available to department leadership in real-time.
• Technical dress rehearsal support teams
• Onsite ATEs and/or remote ATE 24x7 support desk 
• Traveling ATEs able to work across a large geography
• Activation resume review with client leadership
• Comprehensive intra-live management and oversight
• Daily site/department level adoption reports
• Daily ramp down recommendations
• Daily budget utilization tracking
• Daily time approval
• Daily support check in with advanced ATE GPS geofencing tools
• Complimentary backup support staged at the client site, ready to deploy.
• Covid test & results, PPE and Covid training provided the day before go-live.
• Onsite ATE IDs, background checks and daily security cross checks.

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TALENT SELECTION

Having expert talent assigned to the right department ensures your staff have our entire history of deliveries working to your advantage. Each At The Elbow (ATE) support talent placed on your project will have at least 15 previous software implementation projects in experience. Most, if not all, have worked with us for many years. Through years of onsite work, a level of trust and expectation of quality exists between DHP and our ATE support teams. We know exactly those individuals who are reliable and have impressed past clients with their knowledge and soft skills. Our handpicked staff has seen a wide variety of complex issues over the years and will be able to articulate detailed trouble tickets for the build team in the command center to minimize turnaround time. Using our experience and ability to communicate effectively with your staff will reduce stress and greatly enhance the education, thus improve your staff’s learning curve. This in turn allows our team to be on site for less time, getting your organization back to full productivity, and saving organization downtime.

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LEADERSHIP ENGAGEMENT & ACCOUNTABILITY

There are no questions about the aptitude of our team and our ability to track and maintain control of the process from beginning to end and provide your leadership a no-nonsense, cost saving strategy for your event. DHP has the management tools and controls to stay ahead of issues before they develop. We provide our clients with daily reports, resource tracking, and other cutting-edge tools that account for every hour worked.  We ascertain site-level adoption and provide sensible roll out plan to end precisely at a targeted budget established by your team.

Our leadership team is fully engaged and accountable so you as leaders can focus on other tasks during your new software go-live. A successful go-live is when our clients don’t have to worry or think about support – it just gets done. Implementing new software can be complex process, but with our go-live services, you can be confident that your organization will achieve a smooth and successful implementation.  

If you have an upcoming event and would like to discuss further our support methodology, please contact us at:

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